The McMain method
Running McMain on your device within 3 weeks
Contact us
Every day our support department is ready with new energy to help your with digital maintenance. They are ready to address all questions, support requests and comments. Explain to us how we can assist you by mail, by online support request or by phone. We will make sure you are connected to the right person.
We are available from:
Monday to Friday: 8.30 – 17.30
We are happy to guide you
Download TeamViewer in advance
In some cases it is helpful when we can watch your screen. This is how we are able to see what is the problem is and how we can support you where needed. For this task McMain uses TeamViewer. Want to start prepared? Download the software in advance, so we immediately start finding a solution for your questions and problems.
Roadmap for a flying start
A flying start with maintenance software is important at McMain. Just like being open and transparent. That’s why we explain in 5 steps what you can expect from us: from requesting information to the installation of McMain on site or in the cloud. Together we aim for a flying start to make your digital maintenance clear and successful.
Step 1
Software demo
We are happy to give an (online) demo of our maintenance software. During the demo, one of our McMain specialists will give you a tour through the software and tell you how it works and what the system will bring you. Of course, in our advice we take into account your organizational requirements. This will take about half an hour.
Step 2
Package & quotation
After the demo an open-ended quotation will be drafted, which states which modules we advise you to get. We will also describe the next steps and the expected lead time.
Step 3
Installation
Installation begins! We start with a one day kick-off. On this day, a McMain consultant will visit to go through the inventory together. We will also start an asset hierarchy. Then basic elements will be explained and arranged. Within 3 weeks, the maintenance software will be on your devices.
Step 4
Use, courses and extra days
The consultancy hours on the quotation are based on subsequent costing. Is everything going well and do you not have anymore questions? Then the remaing hours can also be waived. Do you still have the feeling that you need extra help? No problem! We offer courses and consultancy to help you along.
Step 5
Support
We have a support department that is happy to help. There will also be regular contact to discuss the progress. Our McMain specialists are also happy to think about how we can get the maintenance process to the next level.
Experience McMain Online for yourself?
More than just software
Reached the established goals together? That’s when we celebrate. We believe in a practical approach; that’s how we bring our software and users closer together. Read more about our supplementary services below.
Customer experience
“We click through the program quickly: it is easy to work with and all functions are present in the way we thought they would be. Think about preventive maintenance and planning. Our implementation went very smoothly. After two days with a kick-off and a consultant on site, we could use McMain on the job.”
A demonstration on site?
Our specialist Roel Tiekink is happy to give an online demonstration of the maintenance software. During a demonstration he will show how McMain works and brainstorm how your organization can improve efficiency with digital maintenance.
FAQ
The online demonstration usually takes about 1,5 hours. During that time, you’ll get a tour of the main features of the software and you can ask all your questions related to the software and digital maintenance.
Yes, you can. It is possible to import data from other software into McMain, so you can keep using your current data.
Yes, McMain has an Open API which makes connecting to other software easy. This way, you never have to enter the same data twice again.
Yes, McMain has an internal export tool which can export data trouble-free from McMain to other formats.
Yes, that’s possible. You can set up a profile for each user in McMain Online that matches treir role.
A trial allows you to use all functionalities of McMain Online for 30 days. During a demonstration, one of our product specialists will walk you through the software and answer all your questions in an online meeting.