McMain Service

The McMain method

Running McMain on your device within 3 weeks

  • Flying start: On your device within 3 weeks
  • Customization: Compile your own package
  • Counsel and contributing ideas: that's what motivates us
  • Save 3 to 8% on your maintenance budget: that's when we celebrate
  • Unique experience: 30 day free trial

Contact us

Every day our support department is ready with new energy to help your with digital maintenance. They are ready to address all questions, support requests and comments. Explain to us how we can assist you by mail, by online support request or by phone. We will make sure you are connected to the right person.

We are available from:
Monday to Friday: 8.30 – 17.30

We are happy to guide you

Download TeamViewer in advance

In some cases it is helpful when we can watch your screen. This is how we are able to see what is the problem is and how we can support you where needed. For this task McMain uses TeamViewer. Want to start prepared? Download the software in advance, so we immediately start finding a solution for your questions and problems.

Roadmap for a flying start

A flying start with maintenance software is important at McMain. Just like being open and transparent. That’s why we explain in 5 steps what you can expect from us: from requesting information to the installation of McMain on site or in the cloud. Together we aim for a flying start to make your digital maintenance clear and successful.

Step 1

Software demo

We are happy to give an (online) demo of our maintenance software. During the demo, one of our McMain specialists will give you a tour through the software and tell you how it works and what the system will bring you. Of course, in our advice we take into account your organizational requirements. This will take about half an hour.

Step 2

Package & quotation

After the demo an open-ended quotation will be drafted, which states which modules we advise you to get. We will also describe the next steps and the expected lead time.

Step 3

Installation

Installation begins! We start with a one day kick-off. On this day, a McMain consultant will visit to go through the inventory together. We will also start an asset hierarchy. Then basic elements will be explained and arranged. Within 3 weeks, the maintenance software will be on your devices.

Step 4

Use, courses and extra days

The consultancy hours on the quotation are based on subsequent costing. Is everything going well and do you not have anymore questions? Then the remaing uren can also be waived. Do you still have the feeling that you need extra help? No problem! We offer courses and consultancy to help you along.

Step 5

Support

We have a support department that is happy to help. There will also be regular contact to discuss the progress. Our McMain specialists are also happy to think about how we can get the maintenance process to the next level.

Experience McMain Online for yourself?

Try McMain Online 30 days for free

Use McMain Online for free with online support.

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More than just software

Reached the established goals together? That’s when we celebrate. We believe in a practical approach; that’s how we bring our software and users closer together. Read more about our supplementary services below.

Training: get more out of your maintenance software

Trying to get more out of your maintenance software? Try our courses! The training program varies for differing stages. It is possible to get familiar with the basics of McMain or take a deep dive with logistic or advanced courses. Here you can see an overview of our training programs.

McMain Contact opnemen - Telefoon

Support: assistance during the use of your maintenance process

Would you like more assistance with getting a grip on your maintenance processes? Our support department is happy to help and will give tangible advice.

Consultancy: guidance with the implementation of maintenance software

The implementation of a maintenance management system can be an enormous project. By making use of a McMain consultant in an advising or even executive role, the implementation route can be a lot smoother.

Customer experience

Sphere: “Binnen twee dagen konden wij aan de slag met McMain”

Sphere's experience

  • Within our Technical Service we used to have a logbook where all information about a breakdown was stored. This gave everyone enough room for their own interpretation. To prevent this, we were looking for a tool that could help us with the feedback between production and the Technical Service.

  • With the Melder App, the production can easily create a breakdown so the feedback is clear. The breakdown is also saved in the maintenance system, so the Technical Service is set.

“We click through the program quickly: it is easy to work with and all functions are present in the way we thought they would be. Think about preventive maintenance and planning. Our implementation went very smoothly. After two days with a kick-off and a consultant on site, we could use McMain on the job.

A demonstration on site?

Our specialist Roel Tiekink is happy to give an online demonstration of the maintenance software. During a demonstration he will show how McMain works and brainstorm how your organization can improve efficiency with digital maintenance.

Request now

Would you rather experience McMain for free for 30 days?

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FAQ

The demonstration will take 1,5 hours and can take place on site or via a TeamViewer session.

No, this data can be imported to McMain. Together with your McMain consultant, you can choose which data is still relevant.

Yes, McMain is available in the form of a subscription model or a one-time payment model. The subscription model, or SaaS solution, is a model with a monthly fee. You won’t have to worry about the whole infrastructure then.

Yes, McMain has an internal export tool which can export data trouble-free from McMain to other formats.

No, the system has a profile per discipline (function group) in which unnecessary functionalities will be left out.

With a trial, you request a free account for 30 days. We will remotely support you with this account and inspire you about McMain Online during these 30 days. During a demonstration we would like to personally tell you the story of McMain and we will show you the capabilities of the program. This can be arranged via TeamViewer or on site.